Privacy Policy

Introduction

Empire Partners Pty Ltd ("Empire Partners", "we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when providing accounting, taxation, advisory and related professional services.

By engaging our services, using our website or otherwise providing us with your personal information, you consent to the collection, use and disclosure of your information as described in this Privacy Policy.

What Personal Information We Collect

From time to time we may collect and hold personal information in hard copy and electronic forms:

Personal Information

  • Full name

  • Date of birth

  • Residential and postal address

  • Email address

  • Telephone number

  • Occupation

  • Employer details

  • Government-issued identification

  • Tax File Number (TFN)

  • Australian Business Number (ABN)

  • Driver Licence or Passport details (where required)

Financial Information

  • Bank account details

  • Income and employment information

  • Tax records

  • Superannuation details

  • Investment information

  • Business financial records

  • Accounting records

  • Payroll information

  • Trust, company and partnership information

How We Collect Personal Information

We collect information directly from you when you:

  • become a client

  • contact us

  • complete questionnaires

  • provide tax records

  • send emails

  • attend meetings

  • use our website

  • use our client portal

  • communicate by phone

From time to time, we may also collect information from third party sources on your behalf provided we have your approval. Examples of these sources are:

  • the Australian Taxation Office (ATO)

  • ASIC

  • financial institutions

  • superannuation funds

  • legal advisers

  • bookkeepers

  • financial advisers

  • third parties authorised by you.

Why We Collect Personal Information

We collect personal information so that we can:

  • provide services in accordance with our engagement letter

  • improve our services

  • maintain client records

  • manage our business operations

  • respond to enquiries

  • manage complaints.

Disclosure of Personal Information

We may disclose your information to:

  • Our employees, contractors and related entities

  • Your authorised representatives, advisors and consultants

  • Any person acting on your behalf

  • Trusted third party services providers (e.g. Xero)

We only disclose information where necessary to provide services, comply with legal obligations, or where you have authorised us to do so.

Overseas Disclosure

If we are required to disclose your personal information to a third party listed, these third parties may store, transfer or access your personal information overseas. Your personal information will only disclosed to countries with laws which protect your personal information similar to the Australian Privacy standard and/or will take reasonable steps to protect your personal information in accordance with the Australian Privacy standards.

Website Information

When you visit our website, we may collect:

  • IP address

  • browser type

  • operating system

  • referring website

  • pages viewed

  • time spent on pages

  • cookies and analytics data.

This information helps us improve our website and user experience.

Cookies

Our website may use cookies to:

  • improve functionality

  • remember preferences

  • analyse website traffic

  • improve security.

You may disable cookies through your browser settings, although some website functionality may be affected.

Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Our security measures include:

  • secure cloud storage

  • encrypted communications where appropriate

  • password-protected systems

  • multi-factor authentication

  • restricted staff access

  • secure destruction of records

  • staff confidentiality obligations

  • cybersecurity monitoring.

Retention of Personal Information

We retain personal information only for as long as necessary to:

  • provide our services

  • comply with legal obligations

  • resolve disputes

  • meet professional record-keeping requirements.

When information is no longer required, we securely destroy or de-identify it where practicable.

Marketing Communications

From time to time we may send updates regarding taxation changes, business matters or our services.

You may opt out of receiving marketing communications at any time.

We will not sell your personal information to third parties.

Complaints

If you believe we have breached your privacy, you may submit a complaint by contacting us.

We will investigate your complaint and aim to respond within 30 days.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.

The latest version will always be available on our website and will take effect from the date it is published.

For any questions, please contact us at:

Email: mail@empirepartner.com.au

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